Returns & Refunds Policy

We want you to feel confident shopping with Trotzu. If your purchase isn’t right for you, you may request a return within 30 days of receiving your order.

30-day returns

To qualify for a change-of-mind return, the item must be unused, in its original condition, and returned with its accessories and packaging. Please contact us within 30 days of delivery and provide your order number.

Once your return is approved, we’ll send you instructions and the return address. Please don’t send an item back before contacting us.

For change-of-mind returns, you are responsible for return shipping costs. We recommend using a tracked delivery service, as the item remains your responsibility until it reaches us.

Damaged, incorrect or faulty items

Please contact us as soon as possible if your order arrives damaged, you receive the wrong item, or a product develops a fault. Include your order number and, where possible, photos or a short video showing the issue.

Your rights for faulty goods continue beyond our 30-day change-of-mind period. Where the South African Consumer Protection Act applies, you may return goods that fail to meet its quality standards within six months of delivery, at our risk and expense, and choose a repair, replacement or refund as provided by law.

Refunds

We’ll inspect change-of-mind returns when they arrive and let you know whether the refund is approved. Approved refunds will be issued to your original payment method. The time it takes to appear in your account depends on your payment provider.

We’ll explain any applicable shipping charges before finalising your return. Nothing in this policy limits your rights under South African consumer law, including any applicable cooling-off rights for online purchases.

Start a return

Email support@trotzu.co.za with your order number, the item you’d like to return, and a brief reason for the return. We’ll reply with the next steps.

Contact: support@trotzu.co.za